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At Hanby Crafted, we take pride in the craftsmanship and quality of every handmade product. If you’re not fully satisfied with your purchase, we’re here to help.

 

Returns

• Returns are accepted within 14 days of delivery.

• Items must be unused, in original condition, and include all original packaging.

• Customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

 

Non-Returnable Items

Certain items cannot be returned:

• Custom or personalized orders

• Items showing signs of wear or use

• Clearance or final-sale items

 

Refunds

• Once your return is received and inspected, we will notify you via email.

• Approved refunds are issued to your original payment method within 3–5 business days.

• Shipping charges are non-refundable, except in cases where we made an error or the item arrived damaged.

 

Exchanges

We’re happy to exchange items that arrive damaged or defective.

• Contact us within 5 business days of delivery

• Include photos of the damage or defect

• Requests to exchange for different wood types, styles, or designs may be treated as a new order

 

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect:

• Notify us within 5 business days

• Provide clear photos of the issue

• We will repair, replace, or refund the item as quickly as possible

 

Order Cancellations

• Orders may be canceled within 12 hours of purchase

• Custom orders cannot be canceled once production has begun

 

Need Help?

For any questions regarding returns, refunds, or exchanges, please reach out through our website’s contact form. We’re always happy to assist.